DIRECTIONS, HOURS & CONDITIONS

Your "Discounted Gift Card" is transferable and can be used at anytime within a one year period. For the second year, your Gift Card can be used at cash value. These rare specials are often "at-cost," in order for you to be convinced that Cyndee is AMAZING! For first-time guests -especially - Cyndee saves out a half day. She also lives an hour away, so you will - most likely - be her day.

We only sell a dozen of these "Discounted Gift Cards" a season, because of the time Cyndee takes for these specials and her typically fully-booked schedule (She only sees 9 guests a week- by appointment only). With this in mind, please make sure you respond to her confirmation request from 626-552-5252. If you need to reschedule, please do so 24 hours in advance. Even sooner would be fantastic, so we might not lose that day to book someone else. In case of a "no-show" or rescheduling under 24 hours, you can use your "Discounted Gift Card" at its cash value for any service offered at 20% OFF or less, or any retail product.

In order to hold an appointment time, your credit card information will be taken, but not charged until after your appointment. Cyndee is scheduling a longer modified appointment for you, often with no other guest that day. She only sees 9 guests a week in order to utterly spoil you. She means business when she says she wants you to leave with your best skin and most blissful experience. She also lives an hour away. A "no-show" will still cost Cyndee close to a full day of prep and commute time, besides making us unable to book anyone else that day. With this in mind, please make sure you respond to her confirmation request from 626-552-5252. If you need to cancel please do so 24 hours in advance. Even sooner would be fantastic, so we might not lose that day to book someone else. After this, we will have to charge your card a nominal 50% of the total charge. 

Now that you are a part of our "family," we extend to you the grace to pay after your appointment. However, a credit card on file is necessary to hold your appointment date. Being that Cyndee works by appointment only, lives an hour away and saves out so much time for each appointment, you might be her only appointment for the day, or we have denied another guest your rare spot. We understand life is full of surprises, so please let us know if you can't make it within 24 hours of your appointment - the earlier the better. A nominal $50 cancelation fee will be charged if you don't show or we can't substitute someone into your time slot after the 24 hour mark. (Cyndee will be taking 4 hours of prep, commute and wait time to be there for you, if she doesn't hear in time.)

 Receive 25% OFF when you refer a client within your first 30 days of receiving a facial. After 30 days, receive a complimentary 30 minute upgrade for each additional member enrolled due to your referral. 

We take all major forms of credit cards. However, checks are not accepted unless you have been a client for over 90 days and pre-authorized. 

In order to keep a tranquil environment for all, cell phones should be put on silent, and visitors should take or make phone calls outside the premises in our outdoor lounge. No photos or video recordings are allowed within the premises. Violations of these policies can result in a refusal of services. 

We kindly ask that you do not bring children under 18 to the spa, as we do not have the extra staff to supervise and we wish to be fair to all who frequent or facility for tranquil adult repose. 

Although we all hope that our clients are above reproach, due to the need to remove jewelry for many of our services, we strongly recommend you leave valuables at home. The Spa cannot be responsible for any lost or stolen items.

For skincare products that cause allergic reaction, the product may be returned within 21 days of purchase.

As is standard within the industry, a session time period includes 10 minutes for consultation time, dressing & undressing. 50 minutes hands-on facial. Cyndee blocks off 30 extra minutes for each client to add enhancements and spend more time talking about your needs.